Frequently AskedQuestions

Plagiarism is presenting someone else's work, ideas, or words as your own without proper acknowledgment. This includes direct, self, patchwork, and accidental plagiarism.

• Cite your sources correctly using the required referencing style.

• Use quotation marks for direct quotes and provide citations.

• Paraphrase properly while maintaining original meaning.

• Keep track of all sources used.

• Use plagiarism detection tools before submission.

Contract cheating occurs when students hire someone else to complete their assignments. Impersonation is when another person sits an exam or assessment on a student's behalf.

• Reports from third-party companies.

• Plagiarism detection tools like Turnitin.

• Identity checks during exams and presentations.

Generative AI (e.g., ChatGPT, Adobe Firefly) creates text, images, and other content. Use it ethically by:

• Summarising concepts or structuring research.

• Citing AI-generated content properly.

• Following assessment guidelines on AI use.

• Submitting AI-generated work without citation.

• Using AI beyond your skill level to complete work.

• Presenting false or misleading AI content as factual.

Collusion involves unauthorised collaboration resulting in similar submissions, such as shared answers or rewritten sections.

• Work independently unless group work is allowed.

• Use your own words and ideas.

• Ask tutors for help.

• Reference sources properly.

Falsification means intentionally misrepresenting data, findings, or records. Examples include grade tampering and falsifying credentials.

Duplication (or self-plagiarism) is reusing previous work without acknowledgment. Each assignment should be original.

• Submit different work for each assessment.

• Don't reuse past work without permission.

• Properly cite any previous submissions.

You can contact the Wellbeing Team via email or phone.

Email: mywellbeing@esl.ac.uk

Phone: 020 8149 3992

Yes, we offer reasonable adjustments, assistive technology, and referrals to support services like Randstad.

There's no set limit. We usually recommend 6–12 sessions for mental health but offer flexible appointments for learning and health needs.

Support includes, but is not limited to; stress, anxiety, PTSD, domestic violence, grief, addiction, neurodivergence, and chronic health conditions.

Appointments can be face-to-face, online, or by phone. You can book appointments by contacting: mywellbeing@esl.ac.uk

Yes, speak to a Wellbeing Officer or email directly to mywellbeing@esl.ac.uk and we can request adjustments on your behalf without disclosing your personal situation.

Yes, all sessions are confidential unless there's a safeguarding concern.

Yes. Meet with a Wellbeing Officer for help with your application, or email: mywellbeing@esl.ac.uk

Yes! Events include mindfulness workshops, stress management, and confidence-building. Find more information on our website.

Yes, you can contact the Wellbeing Department at mywellbeing@esl.ac.uk

Please email to Wellbeing Team at mywellbeing@esl.ac.uk to arrange online and confidential wellbeing meeting.

Please send an email to student support team or mywellbeing@esl.ac.uk for support. Wellbeing and Student Support can arrange adjustments, assistive tools, and ongoing academic support.

You will be informed via email. Contact your campus support team for details. Contact: student_support@elizabethschool.com

Yes, you may attend timetabled sessions before full enrolment, but please confirm with your Academic Team, as attendance may not be officially recorded until your enrolment is complete.

Yes, attendance is mandatory unless stated otherwise by Lectures or the Academic Team.

They are emailed to you before your course starts. Contact IT Support if you didn't receive them. Contact: itsupport@esl.ac.uk

After your attendance and registration are verified by ESL. Contact Student Finance Support for updates. Contact: studentfinance@elizabethschool.com

Request this from the Student Support team at your campus. Contact: student_support@elizabethschool.com

Refer to your course handbook, check on Moodle/Blackboard or contact Student Support. Contact: student_support@elizabethschool.com

Typically during induction or shortly after enrolment. Contact Student Support if you have not received your ID card a week after enrolment. Contact: student_support@elizabethschool.com

Group or module changes are usually only permitted at the beginning of the semester and we aim to limit this to no more than twice per academic year. This is because any changes must align with group assignments, ILP (Individual Learning Plan) allocations, and other academic structures.

Ad-hoc requests, such as those related to Code of Conduct issues or wellbeing concerns, may be considered and approved by Student Support. However, due to capacity constraints, we are not always able to accommodate every request immediately. In such cases, students will be placed on a waiting list and contacted when a suitable space becomes available, typically in the next semester.

Contact the Student Support team at student_support@elizabethschool.com to discuss possible changes.

Inform your academic team and check Moodle/Blackboard (for CCCU students only) for materials.

Please contact the Student Support Team.

Contact Student Support Team / IT team and the issue will be resolved.

Once students have accepted their unconditional offer, they will receive an email invitation to attend an induction. A second email will be sent to select a group/timetable. Detailed timetable and course start date will be emailed upon group selection.

Induction attendance is mandatory and it also gives new starters a chance to meet the course team, get familiar with the campus and be informed about the facilities before the course starts.

Visit the Student Success Team at your campus or contact via email at studentacademicsupport@elizabethschool.com

They may be under final review or pending due to academic misconduct investigations or appeals. Contact: studentacademicsupport@elizabethschool.com

Check submission guidelines on Moodle or Blackboard. Attend submission-specific tutorials and ask your campus success tutor for help.

This depends on the partnerships programme policy. Check your programme handbook or speak to your academic advisor.

Yes, refer to the Extenuating Circumstances policy and speak with your academic advisor or the Student Success Team. Contact: studentacademicsupport@elizabethschool.com

Grades on Moodle/Blackboard are provisional. Only grades released by the partner university are final.

Yes. Refer to the academic regulations in your university partners handbook and speak with your academic advisor.

Campuses are normally open from Monday to Sunday, 9am – 9pm (hours may vary per campus, you can ask the reception team for more info).

Yes. Most campuses have game rooms and quiet rooms. Ask the Reception Team for more info.

Speak to the reception team at your campus.

Each campus has Health and Safety protocols managed by the Operations Coordinator. On-site security and CCTV may be present.

Yes, the campus is fully accessible for students with disabilities, with facilities and support services in place to ensure an inclusive and accommodating learning environment for everyone.

Please report it to the reception.

The Reception Team will assist with any printing and photocopying. You can ask the reception desk.

Report it to your campus Operations Coordinator or via Student Committees like SEAG and SVPs.

Yes, we offer a wide range of vending machines for students. There are various facilities such as microwaves located in the canteens.

Report to reception, who will escalate to IT Support, or email: itsupport@esl.ac.uk

Same as campus hours: 9am – 9pm, Monday to Sunday (hours may vary per campus, ask the reception team for more info).

Ask a tutor at the LRC for help with physical or digital resources. For support, email: lrc@esl.ac.uk

Through Single Sign On (SSO) on Moodle/Blackboard or the Learning Resource Centre (LRC) site. Available resources include EBSCO, Mintel, IEEE, and the Financial Times.

Your ESL login details are sent to your personal email before your course begins. If you didn't receive them or forgot, please contact IT Support at: itsupport@esl.ac.uk

For Moodle, Outlook, Office 365, and Blackboard (if applicable).

• Moodle: All ESL students

• Blackboard: CCCU students only

• Office 365: Communication and document access

Use your ESL email and password. Contact IT Support if needed. Contact: itsupport@esl.ac.uk

To ensure that your account stays secure, use Multi-Factor Authentication (MFA) by downloading the Microsoft Authenticator app. Download the app for secure login. Then, link it to your ESL account.

Outlook is the official email application used by ESL and serves as your student email platform. Access Outlook via office.com using your ESL email address.

CCCU students: Blackboard

Others: Moodle

Use credentials sent via email.

Visit the platform (e.g., Moodle), enter your ESL email and password, and follow prompts. You may need to verify with Microsoft Authenticator.

- For minimum for basic tasks: Intel i3/Ryzen 3, 4–8GB RAM, 128GB SSD, webcam

- For heavier use: Intel i5/Ryzen 5, 8GB+ RAM, 256GB+ SSD

Check with lecturers for specific needs.

Contact IT Support to reset your Multi-Factor Authentication (MFA). Contact: itsupport@esl.ac.uk

Check your internet and device. If problems persist, contact IT Support at itsupport@esl.ac.uk

Report to the IT desk or reception with full details or email itsupport@esl.ac.uk

Use strong passwords, avoid suspicious links, and follow IT guidelines.

Limited support may be available. Contact the IT team for advice at itsupport@esl.ac.uk

Click on the teams and look for the channel called Tutorial. Click on Tutorial and there is the link. Click on Link and look for Details and add to calendar.

You need to use ESL account to log in Teams. You will find the scheduled online class on your calendar.

Teams link is sent to your ESL account.

You are not using your ESL account.

You will get the email from the university saying: You are now a fully registered student.

The email which consists of the Office details contains the Moodle password on the bottom.

Send an email to itsupport@esl.ac.uk or ask the IT person on the building.

Click on forgotten password and follow the instructions.

Please contact itsupport@esl.ac.uk.

Student Support Team or IT Support Team.